Who We Are

About Us

 
We are a team of seasoned professionals who are passionate about helping organizations connect customer strategies to business performance.


Our goal is to help you design and deliver the type of customer experience which results in highly-engaged customers and employees.

We work together as a high-performance team bringing together expertise in leadership, culture development, customer insights & analytics, customer experience design, employee engagement, training, marketing & communications, and enterprise-wide change management.

Over the years, we have worked in private and public sector industries including technology, financial services, higher education, consumer products, pharmaceutical, electricity, hospitality, entertainment, health care, construction management, and telecommunications. We have also worked with government services departments, crown corporations and professional associations. We share a common purpose for helping organizations become customer-centric, resulting in improvements in market share, profitability and customer loyalty.

gif-16Janet LeBlanc + Associates Inc. is a founding member of the Customer Experience Professionals Association (CXPA). The CXPA is a global, non-profit organization dedicated to the advancement of customer experience management practices. Its members help advance the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.


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