Whether it’s a webinar, an article or a media mention, here’s a glance at some of Janet LeBlanc’s customer experience management insights.
A replay of the June 14 webinar, sponsored by the Ottawa Chamber of Commerce, and a download of the presentation are now available.
Speaker: Janet LeBlanc, President, Janet LeBlanc + Associates Inc.
Key learning points:
Customer Management IQ, August 2009
Who inspired you to work in customer value management? Dr. Bradley Gale has been an inspirational leader for me in the area of customer value management. He is the pre-eminent expert, having published several books on value management. On a personal note, I was inspired to investigate customer value management because I recognized that many of our executives and sales account teams were unable to communicate clearly the value that we provided to customers. What makes us different and better than competitors? Why choose us instead of an alternative? In my earlier roles, I was responsible for training the sales and customer service team. These fundamental answers were not readily available to the front line several years ago.
Select a question and hear Janet LeBlanc’s answer: