Speaking

Speaking Engagements and Presentations

 
JANET IS AVAILABLE TO SPEAK ON A BROAD RANGE OF TOPICS CENTRING ON IMPROVING CUSTOMER SERVICE AND THE CUSTOMER EXPERIENCE.


April 23-25, 2018: “CX Next: Winning in a World of Instant Gratification”

Join Janet LeBlanc and other CX leaders at the CX Next event being held at the Seaport World Trade Center in Boston, MA on April 23-25. Janet LeBlanc + Associates co-hosts Breakfast Roundtable Discussions on April 23 and April 24. CX Next is focused on helping you guarantee customer success in an age of instant gratification. Now’s the time to put your customers at the front of your business and humanize the consumer experience. Book tickets now (save 20% with VIP code CX18LEBLANC).

CX Next: April 23-25, 2018, Seaport World Trade Center, Boston, MA. Breakfast Roundtable Discussions with Janet LeBlanc, President, Janet LeBlanc + Associates. Save 20% with VIP code CX18LEBLANC.

November 2017: “Customer-Centric Leaders”

Featured on Inspiring Leaders Podcast with host Terry Lipovski. Highlights include defining customer-centricity, what it means to be a customer-centric leader and what it takes to design and drive a customer-centric culture.


August 2017: “Plan for Emotional Connections”

Featured on Sales Reinvented Podcast with host Paul Watts. Highlights include how selling has changed, the key attributes of a modern successful sales professional, the top three DOs and DON’Ts, and more.

Listen to podcast →


May 2016: “WHY SO EMOTIONAL? The Impact of Emotions on Decision-Making, Judgment and Choice”

2016 Strategic Account Management Association (SAMA) Annual Conference, Chicago, Illinois


Please contact us to book Janet to speak on any of the following topics:

  • Leadership: How starting with the leadership team can help you build a culture where the customer is at the centre of your business.
  • Customer Insights: Understanding how the “value” you offer to customers provides a powerful perspective on your positioning in the marketplace and a clear view of what makes your customers buy from you rather than from a competitor.
  • Branded Customer Experience: How focusing on a few critical areas of improvement and designing a branded customer experience across multiple channels and touch points can make the biggest contribution to improving the quality of your customer experience.
  • Performance Improvement: How to create a dedicated performance management system for employees throughout your organization and set annual targets that motivate them to strive for higher levels of productivity and performance.

Janet can also speak on a topic of your choice that is tailored to the needs of your audience and event. Just ask.

Contact us →


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