Speaking Engagements and Presentations


Customer Centricity

The Five Building Blocks of Customer Centricity

Customers have changed over time. They have higher expectations for tailored solutions, are more knowledgeable and self-directed, and are continually evaluating options and suppliers. Organizations must aggressively seek to understand and respond to these changing customer expectations to stay on top of the market.

On January 24, 2017 at 3:00 p.m., join me on a live webinar as I uncover the five building blocks of customer centricity and the senior leader’s role in making it happen. Learn how to drive customer experience improvements throughout your organization to comprehensively manage customers to deliver a consistent, intentional Branded Customer Experience®.

Webinar highlights:

• What it means to be customer centric
• How to achieve strategic alignment for customer experience strategies
• The role of the senior leader in creating a customer centric culture
• Using customer insights to drive change
• Engaging employees to deliver the ideal customer experience
• Accelerating the pace of change through measurement and rewards

Registration for the webinar is through the Conference Board of Canada:

The Five Building Blocks of Customer Centricity
The Conference Board of Canada
January 24, 2017 at 3:00 PM EST

The cost is $199.00 but for a limited time, take advantage of a 50% discount by registering by email: marketing@conferenceboard.ca (please quote the promotion code: EXJANET1).


May 2016: “WHY SO EMOTIONAL? The Impact of Emotions on Decision-Making, Judgment and Choice”, 2016 Strategic Account Management Association (SAMA) Annual Conference, Chicago, Illinois

Please contact us to book Janet to speak on any of the following topics:

  • Leadership: How starting with the leadership team can help you build a culture where the customer is at the centre of your business.
  • Customer Insights: Understanding how the “value” you offer to customers provides a powerful perspective on your positioning in the marketplace and a clear view of what makes your customers buy from you rather than from a competitor.
  • Branded Customer Experience: How focusing on a few critical areas of improvement and designing a branded customer experience across multiple channels and touch points can make the biggest contribution to improving the quality of your customer experience.
  • Performance Improvement: How to create a dedicated performance management system for employees throughout your organization and set annual targets that motivate them to strive for higher levels of productivity and performance.

Janet can also speak on a topic of your choice that is tailored to the needs of your audience and event. Just ask.

Contact us →

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