Customers have changed over time. They have higher expectations for tailored solutions, are more knowledgeable and self-directed, and are continually evaluating options and suppliers. Organizations must aggressively seek to understand and respond to these changing customer expectations to stay on top of the market.
On January 24, 2017 at 3:00 p.m., join me on a live webinar as I uncover the five building blocks of customer centricity and the senior leader’s role in making it happen. Learn how to drive customer experience improvements throughout your organization to comprehensively manage customers to deliver a consistent, intentional Branded Customer Experience®.
• What it means to be customer centric
• How to achieve strategic alignment for customer experience strategies
• The role of the senior leader in creating a customer centric culture
• Using customer insights to drive change
• Engaging employees to deliver the ideal customer experience
• Accelerating the pace of change through measurement and rewards
Registration for the webinar is through the Conference Board of Canada:
The Five Building Blocks of Customer Centricity
The Conference Board of Canada
January 24, 2017 at 3:00 PM EST
The cost is $199.00 but for a limited time, take advantage of a 50% discount by registering by email: firstname.lastname@example.org (please quote the promotion code: EXJANET1).
JANET IS AVAILABLE TO SPEAK ON A BROAD RANGE OF TOPICS CENTRING ON IMPROVING CUSTOMER SERVICE AND THE CUSTOMER EXPERIENCE.
May 2016: “WHY SO EMOTIONAL? The Impact of Emotions on Decision-Making, Judgment and Choice”, 2016 Strategic Account Management Association (SAMA) Annual Conference, Chicago, Illinois
Please contact us to book Janet to speak on any of the following topics:
Janet can also speak on a topic of your choice that is tailored to the needs of your audience and event. Just ask.