Speaking Engagements and Presentations
JANET IS AVAILABLE TO SPEAK ON A BROAD RANGE OF TOPICS CENTRING ON IMPROVING CUSTOMER SERVICE AND THE CUSTOMER EXPERIENCE.
November 2017: “Customer-Centric Leaders”
Featured on Inspiring Leaders Podcast with host Terry Lipovski. Highlights include defining customer-centricity, what it means to be a customer-centric leader and what it takes to design and drive a customer-centric culture.
August 2017: “Plan for Emotional Connections”
Featured on Sales Reinvented Podcast with host Paul Watts. Highlights include how selling has changed, the key attributes of a modern successful sales professional, the top three DOs and DON’Ts, and more.
Listen to podcast →
May 2016: “WHY SO EMOTIONAL? The Impact of Emotions on Decision-Making, Judgment and Choice”
2016 Strategic Account Management Association (SAMA) Annual Conference, Chicago, Illinois
Please contact us to book Janet to speak on any of the following topics:
- Leadership: How starting with the leadership team can help you build a culture where the customer is at the centre of your business.
- Customer Insights: Understanding how the “value” you offer to customers provides a powerful perspective on your positioning in the marketplace and a clear view of what makes your customers buy from you rather than from a competitor.
- Branded Customer Experience: How focusing on a few critical areas of improvement and designing a branded customer experience across multiple channels and touch points can make the biggest contribution to improving the quality of your customer experience.
- Performance Improvement: How to create a dedicated performance management system for employees throughout your organization and set annual targets that motivate them to strive for higher levels of productivity and performance.
Janet can also speak on a topic of your choice that is tailored to the needs of your audience and event. Just ask.
Contact us →