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Customer Centricity: Evolution and Analytics. 2020 North American Study on Customer Centricity

About Janet LeBlanc + Associates Inc.

Janet LeBlanc + Associates Inc. is a leading North American consulting firm specializing in customer experience management. Recognized as one of the foremost experts on customer-centric leadership, Janet LeBlanc guides senior leaders on how to use customer strategies to drive business growth. We partner with public sector institutions and Fortune 100 companies to overcome silo-based obstacles and collaborate on how to earn customer-driven growth.

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