A PROVEN FRAMEWORK FOR A BRANDED CUSTOMER EXPERIENCE®
Janet LeBlanc is an award-winning business strategist, keynote speaker, and leading authority in the area of customer centricity. She coaches C-suite executives and senior leaders on how to use customer-centric strategies to transform how they interact with customers to improve business results. Janet and her team work with Fortune 100 companies and public sector institutions to design and deliver a consistent, intentional customer experience, one that delivers on the brand promise at every interaction.
Today’s customers are looking for organizations that provide a seamless customer experience across all touch points and interactions. At Janet LeBlanc + Associates Inc., we strive to help you engrain the customer into your organizational DNA. We’ll work closely with you to create a shared understanding of the critical practices and policies needed to execute an effective and successful customer management program.