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Learn more about how customer-centric organizations connect with customers perspectives and put the customer at the centre of everything they do. Download the ebook "The Five Pillars of Customer Centricity"
Learn more about how customer-centric organizations connect with customers perspectives and put the customer at the centre of everything they do. Download the ebook "The Five Pillars of Customer Centricity"

A PROVEN FRAMEWORK FOR A BRANDED CUSTOMER EXPERIENCE®

Janet LeBlanc is an award-winning business strategist, keynote speaker, and leading authority in the area of customer centricity. She coaches C-suite executives and senior leaders on how to use customer-centric strategies to transform how they interact with customers to improve business results. Janet and her team work with Fortune 100 companies and public sector institutions to design and deliver a consistent, intentional customer experience, one that delivers on the brand promise at every interaction.

SERVICES

Today’s customers are looking for organizations that provide a seamless customer experience across all touch points and interactions. At Janet LeBlanc + Associates Inc., we strive to help you engrain the customer into your organizational DNA. We’ll work closely with you to create a shared understanding of the critical practices and policies needed to execute an effective and successful customer management program.

Leadership

We’ll help you diagnose your current organizational culture and its readiness to support the use of customer insight in corporate strategy, employee engagement and process improvement initiatives.

Leadership

Customer Insights

If you’re currently using a customer satisfaction platform, we’ll help you transition from satisfaction to customer value—educating your executive team and management employees on the benefits of the change.

Customer Insights

Customer Experience

Our customer experience journey map provides one of the best methods for understanding how customers interact with your organization and uncovers opportunities to lift your performance to the next level.

Customer Experience

Performance Improvement

We will design an enterprise-wide performance improvement system that sets corporate and individual goals designed to motivate employees to strive for higher levels of productivity and performance.

Performance Improvement

TESTIMONIALS

“COMPELLING”

Johnson & Johnson
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“IMPRESSIVE”

National Gallery of Canada | Musée des beaux-arts du Canada
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“ENLIGHTENING”

CREA The Canadian Real Estate Association
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“COLLABORATIVE”

HydroOttawa
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WHEN HUNDREDS OF OPTIONS EXIST, WHAT CHANGES WILL DRIVE YOUR CUSTOMER-CENTRIC CULTURE TO NEW PERFORMANCE HEIGHTS?

Customer service is only part of it. Let Janet LeBlanc + Associates design a Branded Customer Experience® that’s right for your organization.

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