Skip to content
7 Qualities of a Customer-centric Leader: Download the article
Customer Centricity: Evolution and Analytics. Download the eBook.

Learn more about how customer-centric organizations and leaders connect with customer perspectives and put the customer at the centre of everything they do.


Janet LeBlanc is an award-winning business strategist, keynote speaker, and leading authority in the area of customer centricity. She coaches C-suite executives and senior leaders on how to use customer-centric strategies to transform how they interact with customers to improve business results. Janet and her team work with Fortune 100 companies and public sector institutions to design and deliver a consistent, intentional customer experience—one that delivers on the brand promise at every interaction.

Branded Customer Experience® is a registered trademark of Janet LeBlanc + Associates Inc. All rights reserved.


Customer experience leaders are those who have mastered the ability to intentionally design and consistently deliver a Branded Customer Experience®.  Janet LeBlanc + Associates coaches leadership teams wanting to realize the competitive advantages created by a customer centric culture.

Align The Leadership Team

Align the leadership team for its role in driving a customer-centric culture and leading enterprise-wide change. This includes CX strategy development, customer-centric maturity assessment, CX governance, and corporate performance accountability.

Learn More

Customer Insights

Analyze the end-to-end customer experience to understand what customers value most. Link CX insights to employee performance management to ensure everyone understands the customer experience and how to improve it.

Learn More

Branded Customer Experience®

Design the ideal Branded Customer Experience® using customer experience journey mapping or ecosystem mapping techniques. Understand how customers interact with your organization and learn new ways to drive performance outcomes to new heights.

Learn More

Performance Improvement

Set corporate and individual goals by designing an enterprise-wide performance improvement system that motivates employees to strive for higher levels of productivity and performance.

Learn More



Johnson & Johnson


National Gallery of Canada | Musée des beaux-arts du Canada


CREA The Canadian Real Estate Association



Start Now

Understand how to become more customer centric. Drive measurable improvements by integrating customer perspectives into everything you do.

With over 20 years of experience, Janet LeBlanc + Associates provides a proven framework, creates customized CX roadmaps and leads CX transformation.

Back To Top