Testimonials

What Some of Our Clients Have to Say

AT JANET LEBLANC + ASSOCIATES, WE USE A COLLABORATIVE APPROACH TO DESIGN AND DELIVER A BRANDED CUSTOMER EXPERIENCE® BY ENGAGING SENIOR LEADERS AND FRONT-LINE EMPLOYEES TO UNDERSTAND THEIR ROLE IN BUILDING CUSTOMER-CENTRIC CULTURES. WE ARE MAKING AN IMPACT THROUGH CX STRATEGY SESSIONS, CLIENT RESEARCH, IDEAL EXPERIENCE DESIGN AND EMPLOYEE TRAINING.

Don’t take our word for it. Click on the boxes below to read detailed testimonials from various global, national and regional clients:

"She has been a wonderful partner in everything I've engaged with her on. She is definitely someone I trust." - Johnson & Johnson

"Janet was extremely professional, knowledgeable, pragmatic, thorough, and engaging." - National Gallery of Canada

"She expertly balanced the needs of our customers and the needs of our business throughout." - HydroOttawa

"Janet was brilliant at facilitating our strategic sessions and helping us move forward with clarity and a well-organized action plan." - Service Canada College

"She brings discussion and dialogue to the session, and she brings it back to a very pragmatic, results-focused, final product." - City of Ottawa

"She helped us break things down into tasks and define who was going to take ownership of each task." - CREA. The Canadian Real Estate Association

"Her recommendations on how to grow our customer experience reputation worked extremely well for us." - The Westin Ottawa

"She had the knowledge and expertise to help us move forward, create momentum, and make noticeable improvements to the student experience." - uOttawa

"What Janet does very well is to get participants to drill down to the key drivers and focus on a clear direction." - Kanata North Business Association