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Media and Resources

CX Resources to View, Read, Listen to and Download

Janet LeBlanc is an award-winning business strategist, keynote speaker, author, and leading authority in the area of customer centricity.

Video

WHY SO EMOTIONAL? The Impact of Emotions on Decision-Making, Judgment and Choice

View keynote speaker Janet LeBlanc’s presentation about the science of emotion, delivered at the Strategic Account Management Association (SAMA) Annual Conference in Chicago, Illinois.

Download The Five Pillars of Customer Centricity: 2018 North American Study on Customer Centricity. In collaboration with Customer Strategist and Contact Center Pipeline

eBook

The Five Pillars of Customer Centricity: North American Study on Customer Centricity

Download important market research about how today’s customer-centric organizations are connecting with customer perspectives and putting the customer at the centre of everything they do. Download the eBook

Podcast

Customer-Centric Leaders

Listen to this Inspiring Leaders Podcast about customer centricity, leadership and CX culture with host Terry Lipovski and featuring Janet LeBlanc, President, Janet Leblanc + Associates.

Article

Who Owns the Customer Experience?

Did you know the conscious design of a CX governance operating framework is critical to the longevity of your CX program? Award-winning author and CX leader Janet LeBlanc explains. Read the Full Article or Download the PDF

More Customer Experience Management Resources

LEARN MORE ABOUT CUSTOMER EXPERIENCE (CX) MANAGEMENT FROM THE FOLLOWING RESOURCES ABOUT OR BY JANET LEBLANC, A LEADING EXPERT IN THE INDUSTRY.

Get in touch with Janet LeBlanc + Associates Inc.

Janet LeBlanc is available for speaking engagements, podcasts, workshops, or your next CX project.

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