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Learn more about how to transform your customer experience

Since 2012, Janet LeBlanc + Associates has led the North American Study on Customer Centricity to identify the specific behaviours and actions that build a customer-centric organization. A framework for understanding the four phases of the customer-centric journey, the five pillars of customer centricity, and best practices to guide implementation have been developed and continue to be updated. Learn about the top 15 key value drivers of customer centricity as well as proven strategies for leading customer experience transformational change.

Download the eBook The Five Pillars of Customer Centricity to learn more about how to design and deliver a consistent, intentional customer experience, one that delivers on your brand promise at every interaction.

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