Case Studies

Case Studies: Client Success Stories…

The following case studies provide an overview of the unique and compelling challenges faced by clients before they sought customized solutions from Janet LeBlanc + Associates.

Janet and her team not only designed the customer experience management solutions needed to overcome each client’s challenges, but also delivered effective, measurable—and even award-winning—results.

Case Study: Facilitating Transformational Change

Case Study: Enriching the Client Experience

Case Study: Driving Guest Loyalty with Award-Winning Results

Case Study: Fostering a Culture of Service Excellence (PDF)

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