TODAY’S CUSTOMERS EXPECT DIFFERENT THINGS FROM THE SERVICES AND PRODUCTS THEY BUY. THEY ARE MORE CAUTIOUS OF THEIR CHOICES AND MORE INTERESTED IN ‘VALUE’ FOR THEIR MONEY.
The economic downturn over the last few years has made customers quicker to leave if unhappy and less tolerant of error or indifference. Research shows that customers want more than just great customer service and need to be more than just satisfied with your products and services. Today’s customers are looking for organizations that provide a seamless customer experience across all touch points and interactions.
At Janet LeBlanc + Associates Inc., we strive to help you engrain the customer into your organizational DNA. We’ll work closely with you to create a shared understanding of the critical practices and policies needed to execute an effective and successful customer management program.